What's new in Shift

Six new features.
All built to simplify workflows
decrease loss, and increase margins.

From team communication to scan tool integration, this release touches every part of your workflow. Here's what just shipped.

Vehicle Threads New

Every vehicle now has its own conversation. Start discussions, loop in teammates, and resolve questions — in both the Shift extension and the Shift app — without ever leaving the RO.

• Full thread workflow: start, reply, resolve, and search conversations in real time

• Org-wide Recent Threads feed surfaces active conversations across all vehicles

• Jump from the feed directly into any vehicle's thread with full context

• Attach images, PDFs, audio, and video to any message via secure signed URLs

• Mark a thread urgent to flag high-priority situations for your team

• Authors can edit messages for up to 60 seconds to correct quick mistakes
  
  

Scan Tool Report Integration New

Sync Reports from all of your scan tools directly into Shift. Your team gets increased visibility to diagnostic information, one-click documentation into the repair order, and easy access to historical information when a car returns to the shop. Reports sync automatically every 30 minutes from Altus Drive.

• Diagnostic codes surface on the vehicle page as soon as a report arrives

• Send reports via email or upload them directly to the Shift app

• Reports sync automatically every 30 minutes from Altus Drive

• Manually trigger a sync anytime through the Shift app

  
  
  

Part Numbers in RO Audit New

Define labor multipliers for different situations (condition, age, brand, etc). When a service advisor opens a repair order in the Shift extension, they can apply the right multiplier with a single click, to only the applicable jobs — ensuring labor times always reflect the accurate complexity of each job.

• Set custom rules: "Cars older than 2005" (1.25×), "Rust Level 1" (1.40×)

• Fully configurable — add as many rules as your shop needs

• Service advisors apply the multiplier directly from the Shift extension on the RO
  
  
  

  

Enhanced Severe Maintenance Support New

Severe Maintenance definitions varies by OEM, with most describing "normal" use by the average driver in a lot of regions. Shift now surfaces severe-duty schedules alongside standard intervals, with a simple toggle to switch between the two.

• Toggle between normal and severe maintenance schedules per vehicle

• Severe jobs are clearly labeled so advisors can explain the difference

• Overdue severe services shown with full mileage and urgency context

Part Numbers in RO Audit New

When auditing a repair order, Shift now surfaces the specific OEM part numbers your Estimates are missing — directly inside the Job Recommendation panel.

• OEM part numbers called out alongside every relevant job recommendation

• Flags parts that need verification before the vehicle is closed out

• Cuts comebacks caused by wrong or missing parts before the job is done

Canned Job Mapping New

Map your shop's existing canned jobs to Shift's maintenance recommendations. When Shift flags a service, it adds your pre-built job — parts, labor, and pricing already included.

• Connect any canned job to any Shift maintenance recommendation

• Your shop's pricing and labor added automatically when a job goes to the RO

• Eliminates manual job setup and keeps estimates consistent across your team

“Coming Soon” sucks.
Everything is live right now, for all teams.

Log in to Shift or open the Chrome extension to start using these features today.
Questions? Reach out to us to book a demo.