Smarter tools for every stage of the RO.

What's new in Shift

From AI-generated inspection plans to 3C write-ups and a faster chat experience, this update makes your technicians and advisors sharper at every step — intake, inspection, diagnosis, and documentation.

Overview

Vehicle Overview & Technician Tips New

The vehicle page now has a dedicated overview with Quick Actions and AI-generated Technician Tips. Advisors can kick off an inspection plan, start a diagnosis, or draft a 3C write-up in one click — while techs get vehicle-specific watchouts surfaced right on the page.

• Quick Actions: Inspection Plan, Diagnose Issues, and 3C Write-up — all one click from the vehicle page

• Technician Tips generated automatically during RO audit — model-specific failure patterns and inspection notes

• Everything on one page: no hunting through menus to get started

Technician Tips and Quick Actions now live together on the vehicle overview — generated from the RO audit, specific to the year, make, and model.

Inspection

AI Inspection Plan New

One click builds a complete, vehicle-specific inspection plan — not a generic checklist. Shift pulls from the vehicle's service history, active DTCs, customer concerns, maintenance status, and known YMM failure patterns to generate priority checks, model watchouts, and history follow-ups, then saves it directly to the RO.

• Priority checks ranked by urgency, each tagged DTC, maintenance, or watchout

• Model watchouts surfaced from known YMM failure patterns — catches what the history misses

• History follow-ups flag overdue services tied to active codes

• Saved on the RO; results visible in the modal without re-generating

Priority checks are ranked and tagged by type — DTCs, model watchouts, and history follow-ups — specific to the vehicle in the bay.

Documentation

3C Write-up New

Technicians can now fill in Complaint, Cause, and Correction directly from the vehicle page. The completed write-up seeds a structured chat prompt — Shift uses it to help draft the narrative, flag gaps, or cross-reference history without starting from scratch in the chat.

• Structured fields for Complaint, Cause, and Correction — each required before sending

• "Send to chat" passes the 3C context directly into a Shift chat session

• Helps technicians justify diagnostic time and build customer-ready write-ups faster

Fill Complaint, Cause, and Correction — then send to chat to let Shift help complete and refine the write-up.

Chat

Chat & Procedure Sidebar Upgrades

The chat experience got a significant rebuild. Procedures and TSBs now open in a resizable in-panel sidebar — with a real PDF viewer replacing the old iframe. Width is persisted across sessions. Plus messaging timestamps, better mobile layout, and copy feedback throughout.

• Resizable procedure/TSB sidebar — drag to your preferred width; it sticks between sessions

• Embedded PDF viewer with page navigation, zoom, and download — TruSpeed and Motor procedures stay in-panel on desktop

• Message timestamps now shown in chat and preserved in history

• Improved mobile chatbox layout and loading states

Procedures and TSBs open in a resizable in-panel sidebar — the PDF viewer handles navigation, zoom, and download without leaving the chat.

Account

Multiple Altus Drives on One Account New

Shops running more than one Altus Drive no longer need separate logins to keep them straight. Connect every Altus Drive ID to a single Shift account and manage them all from one place.

• Add multiple Altus Drive IDs to the same Shift account

• Switch between connected drives without signing in and out

• Built for shops running more than one bay or location off a shared account

Extension

Rewriter V2: More Languages, Custom Formatting New

The rewriter tool now supports multiple languages and lets you set custom formatting for the output — so write-ups come out the way your shop actually uses them.

• Multiple language support for rewritten text

• Custom formatting options for the output

Also New

A Few More Improvements

Smaller updates you'll notice around Shift:

• Add notes directly to inspection items

• Set a display name for custom maintenance jobs

• @mention a teammate directly in a vehicle thread to pull them in

• New sound and notification when a vehicle thread updates

• Front and rear inspection items (axle assembly, strut/suspension) are now tracked separately

• Dynamic diagnosis comes back noticeably faster

• Fixed: medium-duty tow trucks were getting a false break-in maintenance alert early into their towing miles

• Run the extension in a dedicated technician view — toggle without a separate login

All of this is live now.

Open any RO and give the new overview a try.

Open Shift